Website Maintenance Services

In the current economic environment, companies, organizations and institutions alike are seeking ways to reduce costs, and add value to their marketing and communications strategies. Our professional Website Maintenance service deliverers just that.

Web Maintenance Services by third party can substantially reduce your costs by eliminating the need to hire full time website design professionals or web content programmers. These featured Guides and Articles can help you understand and implement most profitable web maintenance solutions.

Once your site is online, it will inevitably need to be updated to keep your content fresh. Sometimes it's a simple change, like changing a date, or adding an event or you may want to add a new section or functionality to your site involving site-wide modification.

Maybe you already have a website designed in-house or by other designer and you need help fixing a few things, or maybe you tried to do the updates yourself and things didn't work out as well. We can help you maintaining such sites.

Unprofessional site updating often damages the site, no matter how unintentionally it might be. Links can be broken or lost, files exposed for easy exploit by hackers and spammers, un-optimized graphics slowing the page download.

Our Web Maintenance and Management service protect your site and investment in your web presence by constant site-optimization. In addition, we continually meet the needs of your web site, both immediate and long term both technically and content wise.

Our Website Maintenance involves:

Keeping your website up-to-date:
Content editing can be accomplished with updated information, such as special offers, product changes, pricing changes, new product and services announcements, employee information changes and all those things that keep your visitors properly informed.

Maintaining & managing your site:
Using newest technologies, we can monitor your site and make changes that improve your site performance for faster download and improved content spread. We insure that new innovative features are implemented from time to time.

Secure & Protect your site:
Server side programming used for form processing, database management, search and display functions, shopping carts etc require regular updation to implement fixes for security holes discovered from time to time. We can manage ASP, PHP and Perl codes for all sorts of applications.

Re-structure your site contents:
Using your site access statistics like how many visitors your site has, and what they look at while visiting, we can help you re-structure your site contents and navigation elements for increased business.

Most maintenance job include at least the following:

• Modification and Addition of Website Content
• Image Manipulation and Addition (client supplied images)
• Newsletter & email list maintenance
• Shopping cart product updates
• Update announcements, articles, etc.
• Replace images i.e. pictures & graphics
• Adding/removing pages
• PDF creation and uploading

We can help you to manage and maintain websites in php, flash, html, xhtml, css etc. We also maintain and manage websites made in open source cms like joomla, drupal, wordpress. We also handle and manage complex e-commerce, b2b, online learning, social networking and dating websites and all web-portals.

For more details and availing the service please contact support[@]centiplex.comor Nitin @ +91-8800302311

Our Business are driven by ethics and loyality, we never copy your source codes and designs and sell to others. We believe every website must be unique and copy and pasting the designs and source codes is breach of trust and is also not morally ethical. We understand the value of time and investment you have invested in getting your projects developed, so you can be 100% sure about our work.

	Home page changes
	Inner Pages Content changes
	Adding or maintaining links
	Company news updates
	Adding new pages to the website
	Adding new interactive components to the website
	Modifying content and graphics
	Product details changes for your shopping cart
	New Product additions to your shopping cart
	Pricing changes for your products
	Maintaining your complete shopping cart
	Updates to your calendar
	Site "makeovers"
	Employee details changes
	Sending your newsletter to your clients
	Designing newsletter for your company
	Registration updates with search engines

How do we do?
Once a service request is directed to our Customer Care team, they are logged in according to the call priority as decided by our customers. We’ve described the different stages in the website maintenance process in depth here:

Placing a Service Request
Service Requests are directed to, and will be logged by our technical support team. These requests are placed preferably by e-mail and can also be placed through telephone. Once the Service Request is sent to us, a member of the Website Maintenance and technical support team will:

Acknowledge the Service Request

• • Log the problem including the call priority.
• • Note the time and date the problem was received
• • Identify the most effective solution OR pass the Service Request to the appropriate specialist technical support.
• • Report to the customer about a brief summary of the solution to the problem and time required to resolve the problem.
• • Monitor the Service Request until it is resolved

Service Request Prioritization

you can indicate the Service Request Priority while placing a request, indicating the level of impact on the application and on users as appropriate. Else, while receiving the request, the support team would assign a call a priority. Call priority can be negotiated.

Costing

Depending on the proposed support requirement, the customer would need to project a fixed number of hours that would be used every month.

Based on this projection, we would suggest a monthly/ Yearly fee for support and maintenance.

Web Site Maintenance Policy:

• • Updates are usually done within 2 to 24 hours (except holidays and weekends).
• • Although we make every effort to make accurate changes, it is the client's responsibility to review updates and notify us of any necessary changes that need to be made. We do not charge for changes that are our fault. However, if a change needs to be made due to client error, the regular hourly update fees will be charged.
• • "Maintenance" is defined as keeping the web site current. It is not intended to be a redesign or revamp.
• • We reserve the right to distinguish between "updates" and "new design". New design work is charged at our design rate.
• • Updates should be provided electronically (by email) as much as possible.